Technology
Not just cold technology.
EMOJ proposes a software to adapt digital contents, signs and every online and physical scenario to create a unique experience based on the customer’s behaviors and emotions recognized in real time from the pictures captured by cameras installed in a smartphone, tablet, PC and video surveillances systems
The technology aims to include, engage and connect customers with the brand through the knowledge and continuous learning of the emotions they felt and the creation of adaptive reactions to them.
Emoj customers can finally know their consumers, investigate their unconscious, mood, understand the motivations for their decision-making and achieve an increase of revenue and an optimization of the conversion rate.
EMOJ Facial coding enables human emotions measurement through facial expressions.
Tech Awards
EMOJ is the winner of the following titles
How it Works
01. Analyse
WHO IS THE CLIENT?
- Real-time recognition of gender and age
- Identity identification and association
- Analysis of facial expression, gaze and behaviour
03. Decide
HOW TO CHANGE THE EXPERIENCE
- Omnichannel strategy and insights
- Frustration –> Satisfaction
- Use of decision tree and machine learning
02. Know
HOW DOES HE FEEL?
- Empathic understanding of emotions
- Level of attention and involvement
- Customer journey
04. React
HOW TO BE RESPONSIVE
- Real time reactions to adapt the customer experience
- Single and unified experience across all channels
- Web, Mobile App, Instore
Company advantage
- greater customer understanding
- customisation and adaptation of the customer value proposition
- optimisation of conversion rate
- customer satisfaction
- customer loyalty
- improvement of corporate brand quality
- greater economic return for your company